At AtomVerse, we are committed to ensuring that your shopping experience meets the highest standards of satisfaction. Our refund and return policy is designed to make returns straightforward and transparent.

1. Return Timeframe

You may initiate a return within 7 days of receiving your order. Please ensure that all items meet the eligibility criteria outlined below.

2. Eligibility for Returns

To qualify for a return, please ensure that:

• The item(s) are unworn, unused, and free from any signs of wear.
• All original tags and packaging remain intact.

Note: We are unable to accept returns for items that are worn or used due to hygiene concerns.

3. Refund Conditions

• Refund Types: Refunds are processed for defective items and incorrect sizes.
• Deductions: Refunds will be issued after deducting shipping costs associated with the order.

4. Refund Method and Timeline

• Refund Processing: Refunds are issued to the original payment method.
• Processing Time: Allow 7-10 business days for the refund to reflect in your account.

5. Non-Returnable Items

For health and hygiene reasons, we are unable to accept returns for any items that show signs of wear or usage.

6. Return Shipping

• Shipping Cost: Return shipping costs are the responsibility of the customer.

7. Exchanges

• Exchange Availability: We offer exchanges for size or color changes.
• Additional Charges: Please note that additional shipping charges will apply for exchanges.

8. Return Process

To initiate a return, please email us at talktous@atomverse.shop detailing your issue. Our customer service team will guide you through the return or exchange process.

We are here to ensure your experience with AtomVerse is exceptional. Please contact us at talktous@atomverse.shop for further assistance with any return or refund inquiries.